Protecting and Accessing Personal Information

Privacy Notice – Akerman Care Limited

 

At Akerman Care Limited, we are committed to protecting your privacy and handling your personal data with care, respect, and transparency. We collect and process personal information so that we can provide safe, person-centred support to the people we work with, and ensure we meet our legal and professional responsibilities.This notice explains what information we collect, why we collect it, how we use it, and your rights regarding your data.

 

If you have any concerns or questions, please contact our Data Protection Officer by emailing: Dan.tierney@Akermancare.co.uk 

 

Whose information do we collect?

We may collect and process personal data relating to:

 

• People we support (residents/tenants)

• Staff members

• Relatives, friends, or legal representatives​​

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Information about people we support

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​What we collect

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To provide high-quality, tailored support, we may collect:

• Basic information: name, address, date of birth, emergency contact, etc.

• Financial information: funding arrangements or care contributions

• “Special category” data: health and care needs, mental health, race or ethnicity, religion, sexual orientation. 

 

Why we collect It

We collect this data so that we can:

 

• Deliver personalised, safe, and effective support

• Meet legal obligations under laws such as the Care Act 2014, Health and Social Care Act 2012, and Mental Capacity Act 2005

• Meet our contractual responsibilities

• Fulfil our duties to regulatory bodies such as the Care Quality Commission (CQC)

 

We may also ask for your explicit consent for certain uses of your data. Where this applies, we will provide clear information about what you’re agreeing to and how to withdraw consent.

 

Who we share it with

To coordinate your care, we may share information with:

 

• GPs, hospitals, pharmacies, and other healthcare providers

• Social workers, local authorities, and commissioning teams

• Safeguarding bodies and the CQC

• Police or legal authorities (if required by law)

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Information About Our Staff

 

What we collect

To manage employment safely and professionally, we may collect:

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• Basic details: name, address, contact details, National Insurance number, etc.

• Financial and employment data: pay, pension, taxes

• Training records and qualificationsHealth data (only if necessary for employment e.g. fit notes)

• Equalities monitoring data (e.g. ethnicity)

• Criminal record data (DBS checks, if applicable)​

 

Why we collect It

We do this so that we can:

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• Fulfil our responsibilities as your employer

• Ensure a safe and competent workforce

• Meet legal and regulatory obligations (e.g. CQC standards, employment law)

• Criminal record checks are carried out where required by law for roles involving regulated activity.

• This is done under the Data Protection Act 2018 and Rehabilitation of Offenders Act 1974 (Exceptions Order).

• Information About Friends, Relatives & Legal Representatives

 

What we collect

We may collect:​

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• Name and contact details

• Relationship to the person supported

• Details about legal authority (e.g. Lasting Power of Attorney

 

Why we collect It​

We do this to:​

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• Keep you informed and involved in care planning (where appropriate)

• Contact you in emergencies

• Meet our legal responsibilities

• We collect this data either on the basis of legitimate interest or with your consent, depending on the situation.

 

How we collect data​

We may collect data:

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• Directly from you (in person, by phone, by email, or post)

• Through application forms, assessments, and support plansFrom professionals (e.g. GPs, social workers)

• Via our website (please refer to our Website Privacy Policy)

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Your Rights

• You have the following rights regarding your data:

• Access – You can request a copy of the personal data we hold about you

• Rectification – You can ask us to correct inaccurate or incomplete dataErasure – You can request that we delete your data where it is no longer necessary

• Restriction – You can ask us to pause processing while we resolve any concerns

• Objection – You can object to certain types of data processing

• Withdraw Consent – Where you’ve given consent, you can withdraw it at any timeWe may need to verify your identity before responding to your request.

• We aim to respond within one month.

 

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How to Contact us or raise concerns

If you have any questions or concerns about how we handle your data, please contact our Data Protection Officer:

Dan.tierney@akermancare.co.uk

 

If you’re unhappy with our response, you can also contact the Information Commissioner’s Office (ICO):

🌐 www.ico.org.uk | ☎️ 0303 123 1113